Because without diversity of thought and a dedication to equality for all, there is no moving forward. We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA.) We take accountability, bold steps, and take difference to heart. No other company can do what we do – you can’t put us in a box!īut “Digital Transformation” is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)ĭay to day, we focus on the give and take. We even invented an intuitive network that adapts, predicts, learns and protects.
Catalyst browse software#
Some may think we’re “old” (36 years strong) and only about hardware, but we’re also a software company. We embrace digital, and help our customers implement change in their digital businesses. #WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all. Please contact us to request accommodation. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Customer Support experience is preferred.Hands on experience using network sniffers and troubleshooting tools such as traffic generators (Ixia, Spirent, Colasoft),.Software scripting (Python, Perl, JavaScript).Ability to communicate effectively both verbally and in writing.Ability to debug broad, complex outstanding network topologies with mixed media protocols.
customer support, help desk) troubleshooting network or application performance issues
Prior technical support experience (e.g. 2+ years related experience of layer-2 / layer-3 protocols and technologies including:. Who You Are Our minimum requirements for this role: The ideal candidate demonstrates a proficiency and appetite for learning complex network technologies in a dynamic and fast paced environment. In this role you will gain insight on the detailed functionality of Cisco Catalyst Switching products and partner with all distributed elements of engineering and the service chain. The HTTS Enterprise Switching Team provides third level technical support on a global basis via phone, email, web and remote access for Catalyst Switching products to Cisco customers, partners and other TAC teams. Work with software engineering to improve product quality by filing software defects and testing fixes. Develop and deliver technical training's to global delivery partners and other TAC teams. Build moderate-to-complex lab setups to duplicate and solve customer problems. Analyze, configure and solve layer-2 / layer-3 enterprise switched networks. Provide level 3 technical support for Cisco Catalyst Switching products. Remote, Richardson, TX/RTP, Central/Eastern U.S. The breadth and diversity of technology exposure is second to none and comes with the territory when you are keeping the world's networks humming! Revered by many as the "best networking school" in the world, roles in the TAC have a technology runway that never ends. Cisco TAC is the first to be confronted by challenges and issues with new equipment and tools in the field. Cisco's Technical Assistance Center (TAC) is aligned to multiple geographic regions that together form one global, borderless TAC. The Technical Services Organization at Cisco is a team of world-class technical experts whose main focus is to help customers deploy and operate their networks effectively while delivering the best possible customer experience.
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